CARES Multiassistance S.A. is the resulting company of a joint-venture process between the Caixa Geral de Depósitos group and Multiasistencia S.A. Group which was carried out in 2008.

The company’s main objectives are to provide services including repairs, restoration, construction and improvements to homes, and their respective decoration, in which it is the market leader.

Our mission is to provide our clients with high levels of efficiency and quality. Our structure at base level has strong Customer Service and Administration platforms, provision of repair services via a network of professionals with nation-wide coverage, the vertical integration model of independent repair contractors and the soundness of the IT systems that we have available for use by the principal parties in the various handling stages of claim management.

We highlight the introduction of our Independent Repair Contractors (IRCs) in the two main urban areas  of the country. Our Vertical integration model’s main objective is the reduction of processing costs in Claim Management – in their average time-spans and intervention costs, the control of fraud and risk of overscoping which widely exists in the repair company market. To obtain this effect, we use a conventional pricing table with all of our clients, contractually defined with all our repair service providers.

We welcome your collaboration and suggestions about our service.

 

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